Propeller Head; also known as computer geek, nerd, dork, techy, and IT GUY. I have a big bitch about this type of person today, and it stems from an install I did for my company on Friday. Everything was going great! I was finishing up the training portion of my install when I remembered that the customer had a specific request that I wanted to double check on. I had her boot up the computer and asked her to perform this specific function. Well, it didn’t work. No problem, I have access to this state of the art TECH center that can help me with problems like this. So I tell the customer it’s no big deal, in fact I reassure them it will be awesome because they will get a chance to see this center work! I call the 866 number and after going through the various prompts I am contacted with Blank man. (real names are not necessary!) I tell Blank man who I am, what location I am working out of, and what my problem is. Blank man listens to everything that I have to say, and then………… he says nothing. There is silence over the speaker phone and I start to sweat through my undershirt. The customer is giving me a Dirty Harry kind of look and I am in shock! This is suppose to be our HIGH TECH center! These guys are hired to know everything! Finally Blank man lets out a huge sigh and says, “Well Tim this is very strange and bewildering.” ”What do you mean?” I ask. ”Well Tim, it is bewildering to me that a sales rep would sell something to a customer, knowing that its not going to work!” WTF! Time stopped for a brief moment after he said this and I felt as though I left my body. I imagined my soul diving through the holes in the speaker phone, gliding through the telephone lines across the country, and ending with a double kick to Mr. Blank mans ears! Rarely am I lost for words, but this pissed me off so much! My customer was about to pistol whip me, and I was wishing I double undershirted earlier that morning. Well I told this moron, I was told it would work so what do we need to do. ”Oh Tim, it will work we are just going to be here for awhile.” Oh it will work huh? Seconds ago you told me it couldn’t work now it will? GEEZEU! I’m sorry that I interrupted your game of WARCRAFT and that you have to stop playing Second Life, where you live as a buff fitness trainer, but do your job! I don’t care if it takes all day, do you know how long it took me to get this deal!!?? Needless to say the job was accomplished, after a couple hours of whining and more techy terms, and my customer was very satisfied. I HATE PROPELLER HEADS!!
